Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tildaknitwear@gmail.com. Please note that returns will need to be sent to the following address: Toominga 6, Keila 76609 Estonia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tildaknitwear@gmail.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Right of Withdrawal – EU Customers
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.
How to request a return or cancellation Log in to your account and open your order to submit a request:https://shopify.com/94670487930/account
Returning items Once you have notified us of your withdrawal, you must send the items back within 14 days. Return shipping costs are at your expense.
Refunds We will refund your payment within 14 days of receiving the returned items. We will refund the standard delivery cost you paid at checkout — premium or express shipping costs are not refunded. Refunds are issued to your original payment method.
Condition of returned items Items must be returned in their original condition and packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tildaknitwear@gmail.com.
Loop – Return & Refund Policy
Right of Withdrawal As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, notify us within 14 days of delivery at [your contact email].
Return Conditions Items must be returned in their original condition — unworn, unwashed, and with all tags attached. Knitwear that shows signs of wear or damage cannot be accepted for return.
Return Shipping Return shipping costs are the responsibility of the buyer unless the item is faulty or was sent in error. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refunds Once we receive and inspect your return, we will process your refund within 14 days to your original payment method. You will be notified by email when your refund is issued.
Faulty or Incorrect Items If you receive a damaged or incorrect item, contact us within 48 hours of delivery. We will cover return shipping and offer a full refund or replacement.
Exchanges We do not offer direct exchanges. Please return the original item and place a new order.
Contact loop.yarnsociety@gmail.com, Toominga 6, Keila 76609